D-Flow Designs product refund and return policy- Items can be returned to us on the return address on your package. Items must not be used. Due to the nature of our items and business we can not allow for contamination of items and we must be certain items have not been used in any way. 30 day return window applies when you receive your items. Please note return postage is paid by the buyer and must be tracked to ensure we receive your items safely.